Privacy policy

At 404 Herb, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.404herb.com), purchase our products, or interact with us offline.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

- Name, Email, Phone Number (for order processing & communication).

- Shipping/Billing Address (for delivery & invoices).

- Payment Details (processed securely via third-party gateways like Razorpay/PayPal; we do not store card details).

 

B. Non-Personal Information

- Device & Browser Data (IP address, cookies, browsing behavior for analytics).

- Purchase History (to improve product recommendations).

 

C. Offline Data

- In-Store Purchases (receipts with order details for warranty/returns).

2. How We Use Your Information

Purpose | Data Used

- Order Processing | Name, Address, Payment Info

- Customer Support | Email, Phone Number, Order History

- Marketing (Opt-In Only) | Email for newsletters & promotions

- Website Improvements | Cookies, Browsing Behavior

- Fraud Prevention | IP Address, Purchase Patterns

3. How We Share Your Information

We do not sell your data. Limited sharing occurs only with:

- Shipping Partners (for delivery).

- Payment Processors (to complete transactions).

- Legal Authorities (if required by law).

4. Data Security

- SSL Encryption on our website.

- Secure Payment Gateways (no card storage).

- Limited Employee Access (only for order fulfillment).

5. Your Rights & Choices

- Access/Update Data: Email us at [support@404herb.com].

- Opt-Out of Marketing: Unsubscribe link in emails.

- Disable Cookies: Browser settings (may affect website functionality).

6. Retention Period

- Orders: 5 years (for tax/compliance).

- Marketing Lists: Until you unsubscribe.

7. Changes to This Policy

We may update this policy. Check the "Last Updated" date for revisions.

8. Contact Us

For privacy concerns, contact:

Email: [support@404herb.com]